All our Products made by us are subject to the following Terms and Conditions.

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Deposit

A non-refundable deposit of 50% is required to hold your date within seven (7) days prior to pickup.

Where we have given what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit will not be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.

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Non-Payments

Please note, if full payment of the deposit is not received seven (7) days before the pick-up date, it is assumed that the order has been cancelled. The cancellation policy, therefore, applies in all cases.

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If after the 7-day deadline you try to make payment, we reserve the right to refuse your trade in all cases.

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Ingredients

Recipes can be modified to be suitable for people with allergies by swapping some allergenic ingredients with ingredients that are allergy free. However, all the products from Sweetnaz may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

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It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the Product.

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Orders

We prefer at least seven (7) days notice for all orders. We will however endeavor, where availability permits accept short notice products.

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Any Products ordered from a picture or photo of a product produced by any other baker, can only be reproduced by us  as our interpretation of that product and will not be an exact reproduction of the product in the picture or photo.

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Final Balance, Payments and Pickups
The balance is due on or before pickup date, and before the Product releases from the care and custody of the Supplier’s.

 

• If paying by cash, correct change is appreciated, as we may not have the exact change.

• If paying by internet transfer, the money needs to hit the account before the Product releases from the care and custody of the Supplier’s.

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It is the responsibility of the Customer to check the state of the product before leaving. Once the item has released from the care and custody of the Supplier’s, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

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Publication

We reserve the right to use any image of a Product made by us for publication at a later date.

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Pickup
The Customer is liable for any damage, accident, or mishap that may occur once the product is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.

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Refund/Cancellation/Postponement Policy

 

Postponement
If, for any reason the event is required to be postponed, please contact me immediately.

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The new date proposed will be subject to availability.

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Cancellations/Refunds
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

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• If the cancellation is up to seven (7) days in advance of your pick-up date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

• If the cancellation is less than seven (7) days prior to your pick-up date, there will be absolutely no refunds given.

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Refunds will be paid within 30 days of cancellation.